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Daviddave
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No Phone no mobile data

I have been in Italy for 3 days and have had no phone signal or mobile data.

Roaming is set up, but when I switch my phone on it seems to give me a 4G signal which lasts about 5 minutes then nothing. I have a dual sim phone and have a back up sim with O2 which works perfectly so its not the phone.

 I get a message when trying select a network automatically or manually " Could not connect to Network now. Please try later"

Settings or something else, please help!!

David

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Re: No Phone no mobile data

Hi Daviddave, 

Thanks for your post and welcome to our community. 

Sorry that you're having some issues connecting to the service in Italy, this is disappointing. 

It sounds like the roaming service is active and working, could it be possible there is an international call bar active on your account?

If so this would prevent you from using the services outside of the UK. You can check this via your online account. 

If there isn't then please pop me a personal message and I'll take a closer look. 

Emma_C - Forum Team
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Daviddave
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Re: No Phone no mobile data

Hi Emma C
I have checked my account and there is no international call barring active.

Thanks
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Re: No Phone no mobile data

No worries. 

I'll pop you a personal message now so we can take a closer look at your account. 


I look forward to hearing back from you soon. 


:) 

Emma_C - Forum Team