No Mobile signal for over a week GU5 0SZ or Wi Fi calling

[ling1975]

Not had mobile signal for over a week at home (Gu5 0SZ).  Tried new phone. Can't get through to customer services.  WI Fi calling not working either.  I'm sure this is to do with the switch to Vodaphone. 

The only person I was able to speak to was on FB and he said there was a problem with mast in area, yet couldn't confirm when it will be fixed.  Think i was being fobbed off!

Been locked out of banking as can't receive txts or calls while at home.  This is not acceptable Virgin!!!

Iphone7, Samsung Galaxy A22 5g and Honor Lite.  None can get signal or Wi-Fi calling

[enlli]

Bad news. Here is Vodafone coverage for that postcode

 

[ling1975]

Any idea why wifi calling not working, have good broadband with Sky.  Samsung A22 5g, iphone 7 and honour lite. None work 

[enlli]

No idea as WiFi Calling is down to Virgin. I see the iPhone 7 listed as compatible and I would expect the Samsung to work with standard UK firmware.

Assume you know there are two turn on points with the Samsung. One in the dialer. If you can't select it in the first

[ling1975]

Yeah wi fi calling turned on, but but nothing.  Any ideas how i can in conract with Virgin? Phones alwsys busy and live chat is a bot.

[enlli · Accepted solution]

If you wait one of the team here will pick things up.

[Zach_R]

Hi @ling1975,

Thank you for your posts and welcome to our community forums. We're here to help.

I'm so sorry to hear that you're having some signal issues at the moment along with problems with Wi-Fi Calling. I'm going to send you a private message in a moment so I can take some details from you and have a closer look at what's happening. Please respond to this at your earliest convenience and we can go from there.

Thanks,