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sarahdoors
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No Data in Spain!!!

Currently is Spain. My phone worked perfectly when I first got here (calls, texts and data) then my data just disappeared and am only able to text and call. Have tried everything, data roaming is still selected, have tried selecting a different network. Have tried resending settings by texting ALL to 78922. Need help ASAP!!! 😊

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jb66
Alessandro Volta
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Re: No Data in Spain!!!

Perhapa you have used all your EU allowance?
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sarahdoors
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Re: No Data in Spain!!!

I've got 63gb left 🙄

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teabag
Community elder
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Re: No Data in Spain!!!

 EU data allowance is quite restricted, you can work out your EU allowance by using calculator below, put the full price of what your SIM costs monthly and then how much Inclusive data you get monthly

https://store.virginmedia.com/FUP-Calculator.html

 

---------------------------------------------------------------
BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only x2. Customer since 1993.
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sarahdoors
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Re: No Data in Spain!!!

Just checked my fair use and it says I should get 7.52 GB..think I've used less than 2! It's a joke. I'm pretty sure virgin is the only provider I have ever had an issue with when abroad. Service is shocking. It's also happened to my mom. 

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Forum Team
Forum Team
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Re: No Data in Spain!!!

Hi sarahdoors,

 

Welcome to the forums and thank you for your post. I'm sorry to hear that you've been experiencing issues with your mobile data. In order to get to the bottom of this, I'll need a few bits of information from you.

 

Could you please confirm what happens when you try to connect to/use mobile data?

When you perform a manual network search, which different networks can you see?

Are you without service in all areas or just certain locations?

 

Thanks,

Rachael

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