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Breadcrumb
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No Data When Roaming in Italy

Hi,

Just arrived in Italy and I have no access to data. It's enabled on both my phone and my account. Text it's working fine.

I've had the settings from 789922 but this has made no difference.

Could I have some assistance please.

 

Thanks.

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Re: No Data When Roaming in Italy

Hi Breadcrumb, 

 

Welcome to our community forums! 

 

I am sorry you're having problems with roaming. 

 

If you haven't already can you please try the following:- 

Rebooting your handset 

Turn off WiFi then try to connect to mobile data
Perform a manual network search 

 

Please let us know how you get on with the above, if you're still having problems we can check thing's from our end 🙂 

 

Look forward to hearing from you, 
 

Hetty_R
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Breadcrumb
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Re: No Data When Roaming in Italy

Hi Hetty,

I've tried all those, I've tried rebooting my phone several times since I arrived in Italy.

Thanks

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Re: No Data When Roaming in Italy

Thanks for getting back to us. 

 

I would like to check things from our end and have sent you a private message in order for us to discuss your account in more details, please reply when you can. 🙂

 

Many thanks, 

 

Hetty_R
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Breadcrumb
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Re: No Data When Roaming in Italy

Thanks to Hetty for sorting this issue out.

A tweak at Virgins end and my data was sorted. 👍

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