on 17-01-2022 15:16
Hi all,
Joined Virgin Mobile this week from Three as I have Virgin broadband and my wife is on Virgin too.
I have a Motorola G 5G phone which I've been using on 5G with Three with no problem at all. Have put new Virgin SIM in, and am only getting 4G+ (despite being in a 5G area) and there is also no option on the SIM to set preferred network type to 5G. Only options listed are 4G, 3G and 2G.
Particularly disappointed as I signed up to a 5G service and this is what is listed on my account.
Any ideas/help gratefully received.
Answered! Go to Answer
on 17-01-2022 15:57
This from the Sky forum
https://helpforum.sky.com/t5/Sky-Mobile/No-5g-option-on-Moto/td-p/3628306
Seems its Motorola who are lax
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 17-01-2022 15:45
Bad news I'm afraid. After some digging through past discussions it appears that at present Motorola do not support 5G on Virgin, ID mobile or Sky. It will require Lenovo ( Motorola maker) to produce the necessary carrier updates.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 17-01-2022 15:49
Well, that's frustrating and nothing mentioned on the FAQs when ordering as all it says is a 5G enabled device.
If I'd known that, I might have availed myself of a new phone instead of a SIM only plan.
on 17-01-2022 15:57
This from the Sky forum
https://helpforum.sky.com/t5/Sky-Mobile/No-5g-option-on-Moto/td-p/3628306
Seems its Motorola who are lax
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 17-01-2022 16:03
Useful info on that thread. Thank you.