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Bb6745
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No 4g

I called virgin to ask to change from 3G to 4G. They assured me my plan and cost won’t change. They said all you need is to put a new 4g sim . It arrived and I followed all instructions but still showing 3g. Called virgin today and she was very confusing asking me to turn off data roaming and she said she will do something at her end. Still showing 3G. What now?
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jb66
Alessandro Volta
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Re: No 4g

You have to wait until your refresh date

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Bb6745
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Re: No 4g

Hi jb66
Thanks for the reply.. I did ask her if I had to wait for the refresh date and she said no. I will wait and see what happens!
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Forum Team (Retired) Rich_B
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Re: No 4g

Hi Bb6745,

 

Welcome to the community and thanks for posting. Sorry about the confusion regarding this.

 

How many numbers do you have in your name?

Do any of them currently have 4G?

 

Thanks


Rich
Forum Team

Can make calls, but no data? Check your "Virgin Mobile APN settings"

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Bb6745
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Re: No 4g

Hi Rich b

sorry just saw you reply, still not sorted. I have my number and another number for my daughter under my account.she is 4g and gets 4g. My iPhone settings have been selected to 4g and the team member talked me through it. I turned phone on and off but the symbol in top left hand corner still shows 3G! Really annoying. Thanks

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Forum Team (Retired) Rich_B
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Re: No 4g

Hi Bb6745,

 

Thanks for the reply.

 

It's possible you're not on a 4G tariff. You can check this via your online account by following:-

Click here > Plan and device

 

If it's asking you to upgrade to 4G then that means you're still on a 3G tariff. You can upgrade online if that's the case.

 

Let me know how you get on.

 

Thanks


Rich
Forum Team

Can make calls, but no data? Check your "Virgin Mobile APN settings"

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