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Bb6745
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No 4g

I called virgin to ask to change from 3G to 4G. They assured me my plan and cost won’t change. They said all you need is to put a new 4g sim . It arrived and I followed all instructions but still showing 3g. Called virgin today and she was very confusing asking me to turn off data roaming and she said she will do something at her end. Still showing 3G. What now?
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jb66
Alessandro Volta
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Re: No 4g

You have to wait until your refresh date

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Bb6745
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Re: No 4g

Hi jb66
Thanks for the reply.. I did ask her if I had to wait for the refresh date and she said no. I will wait and see what happens!
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Forum Team
Forum Team
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Re: No 4g

Hi Bb6745,

 

Welcome to the community and thanks for posting. Sorry about the confusion regarding this.

 

How many numbers do you have in your name?

Do any of them currently have 4G?

 

Thanks


Rich
Forum Team
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