I called virgin to ask to change from 3G to 4G. They assured me my plan and cost won’t change. They said all you need is to put a new 4g sim . It arrived and I followed all instructions but still showing 3g. Called virgin today and she was very confusing asking me to turn off data roaming and she said she will do something at her end. Still showing 3G. What now?
sorry just saw you reply, still not sorted. I have my number and another number for my daughter under my account.she is 4g and gets 4g. My iPhone settings have been selected to 4g and the team member talked me through it. I turned phone on and off but the symbol in top left hand corner still shows 3G! Really annoying. Thanks