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No 4g signal

Lisamelanie2
Joining in

hi for the past 2 weeks my phone has stopped having a 4g signal, I'm just getting the H+ signal if I'm not on WiFi. Can someone please help 🙏 

1 ACCEPTED SOLUTION

Accepted Solutions

Travis_M
Forum Team
Forum Team

Hi @Lisamelanie2

 

Thanks for posting on our community forum

 

Sorry to hear about your issue, do you experience this issue everywhere you go or just in specific locations?

 

Regards

Travis_M
Forum Team

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8 REPLIES 8

Travis_M
Forum Team
Forum Team

Hi @Lisamelanie2

 

Thanks for posting on our community forum

 

Sorry to hear about your issue, do you experience this issue everywhere you go or just in specific locations?

 

Regards

Travis_M
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Hi its everywhere on both phones 🤔

enlli
Very Insightful Person
Very Insightful Person

https://www.vodafone.co.uk/network/status-checker

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Samsung s10plus

I've checked status and coverage and all should be good for 4g but its just not getting it on my phones. Daughter has same phone and hers has 4g no probs 

Hi @Lisamelanie2

 

Thanks for the reply

 

I'm going to drop you a private message now to confirm some more details, please keep an eye on your inbox.

 

Regards

Travis_M
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


enlli
Very Insightful Person
Very Insightful Person

Go into Settings > Connections > Mobile Networks and just check the LTE (4G) is selected in Network Mode.

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Yes it's selected