I had my new sim and it’s not working I’ve always been with virgin never and ay problem now my new SIM card says not surported
Haven't got an iPhone by any chance? If so it is likely to be locked to the old style SIMs and needs unlocking
Request here http://community.virginmedia.com/t5/Virgin-Mobile/iPhone-unlock-request/td-p/3621737
Some other phones my also be locked
Welcome to the community and thanks for posting.
I see enlli has provided you with the correct information it's relating to an iPhone. If it's not an iPhone, and the handset is linked to your account, then we can generate the unlock code for you.
Let me know if you require further assistance.
Can make calls, but no data? Check your "Virgin Mobile APN settings"