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Flammo
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New sim problems

  1. Transferred my old number from Vodafone using the PUK code. Some of my contacts are getting a new virgin number come up when I phone and text?.
  2. Also mobile data keeps dropping out and turning off. Coverage is excellent when checked. Never had this problem with Vodafone 
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Katie_WT
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Re: New sim problems

Hi there @Flammo

 

Welcome to our Community and thanks so much for your first post - I was sorry to understand that you're having some issues with your mobile number since bringing it over to us from your old provider. 

 

I have located your account from here and can see that the team have gone through some checks with you and we have arranged for a new SIM to be posted out. Please do let us know when it arrives and how things go. 

 

Keep us posted. 

 

Cheers

 

Katie - Forum Team


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Flammo
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Re: New sim problems

New sim arrived today. All seems sorted. well done virgin.....
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Emma_C
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Re: New sim problems

That is great news, thanks for letting us know.

We're around if you need anything else 🙂

Emma_C - Forum Team
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