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Refai
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New sim problem

Hi. I received replacement sim, put it on but STILL NOT REGISTERING! Was not ask to enter pin. Tried restarting phone but still same. Tried registering manually but still no. Help. Cant be without phone for another week. Losing patience here.

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Re: New sim problem

Hi Refai,

 

Thanks for your post and welcome to the community.

 

I'm sorry to hear you're having issues with your new SIM card and I can appreciate you're keen to get this resolved.

 

Is the SIM not registering on a network? Have you made sure the SIM is activated? Are you able to test the SIM in another handset to see if the problem continues?

 

Thanks,

 

Melissa_F

 

 

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Refai
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Re: New sim problem

Thank you for replying Melissa. The 1st sim I have activated it. The 2nd one it did not prompt me to enter any pin to activate. I tried using the sim on other handset and it still not registering. I tried other sim on my handset and is working so def its the sim.

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Re: New sim problem

Thanks for confirming that Refai.

 

I'm going to pop you a private message requesting more information so I can take a look at your account Smiley Happy

 

Just click on the envelope icon at the top of the page.

 

Thanks,

 

Melissa_F

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