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New sim not working

Manhead79
Joining in

on ‎11-07-2021 07:51

Hi I’ve just been installed yesterday for virgin broadband and phone. I signed up for a deal where I got a free sim in with it. We’ve had the sim a few weeks now and have it in my daughters phone. I thought it would start working after install but still no joy. Do I need to register it?

many thanks

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enlli
Very Insightful Person
Very Insightful Person

on ‎11-07-2021 15:16

The Oomph SIM cards need a separate account setting up in Virgin Mobile before they will work. 

You will also need to set up a separate Direct Debit to cover any out of bundle charges.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Manhead79
Joining in
In response to enlli

on ‎11-07-2021 18:41

Managed to get sorted thanks 

Kath_F
Forum Team
Forum Team
In response to Manhead79

on ‎12-07-2021 08:41

Hi Manhead79, 

Thanks for your post and welcome to the forums. It's really great having you on board with us in the Community. 

I'm sorry to hear there may have been some confusion around how to get your new SIM up and running but we are glad things are resolved for you now. 

If you have any further issues, please pop back and let us know. 

Thanks,

Kath_F ✨
Forum Team

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