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Tracyburt
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New sim not working but old sim does

Ive had an early upgade from s7 to s10 old simcard in new phone works fine but new simcard that came with the phone cant get text or calls but can get calls and messages on whatsapp but when i go to look what minutes and things i got it keeps saying at the bottom you need to insert new sim 

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Forum Team
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Re: New sim not working but old sim does

Sorry to hear of the problems you're having Tracyburt.

 

Please see the below link that gives information about Sim swapping. It sounds like your new sim hasn't been activated yet, the link below will tell you what you need to do to make sure the sim has been activated.

virg.in/simsw

 

Please give this a try and let me know if it works for you.

 

Thanks

Steven_L

 

 

 

 

 

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Tracyburt
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Re: New sim not working but old sim does

All working now thank you it wasnt activated lol 

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