Virgin Media Community

[orfc]

Yeh, another one, replaced the sim yesterday and now have problems 🙂

My own phone now says it doesn't know my own phone number (under SIM details) - but it does pick up and make calls / texts - it's just the mobile data that is problematic. I also did get the text after replacing the sim saying "yay, your new sim is ready, throw away your old one" (or words to that effect)

I wonder if this is because I'm on a PAYG tariff (BIG DATA)? It has in the past said that tariff is restricted to 3G only, though i have tried connecting to virgin under both 3G and 4G and it makes no difference - no worky

The phone is a moto e5 so new enough for it not to be the issue

Any ideas?

[enlli · Accepted solution]

First. The new cards don't show the number. A lot of modern cards are like this  Neither my Vodafone or O2 SIM do.

Data is probably down the the APN settings not updating. The combined ones in this thread usually suffice 

https://community.virginmedia.com/t5/Virgin-Mobile/New-Purple-Virgin-Mobile-SIM-and-need-the-APN-set...

[orfc]

Cheers, that did it!