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Paul20211
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New sim card not working again!

Eventually got a new sim card after weeks of waiting only to find it didn't work and I could only use phone for emergency calls.

somebody on here resolved the issue for me and it worked for a few days but has now stopped working again!  Not happy with the poor service I have received from your call centre, I am not wasting any more time ringing them and will be switching provider if this is not resolved quickly. Have been without a phone for around six weeks now.

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Steven_L
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Re: New sim card not working again!

Hey @Paul20211,

 

Welcome back to the community and thanks for taking the time to post.

 

I'm really sorry that the issues have returned for you, are you able to do anything other than call with your handset text or use mobile data?

 

Do you have signal in your area?

 

Are you able to try the sim in a different handset?

 

Regards,

Steven_L

 

 

 

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Paul20211
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Re: New sim card not working again!

I can't get a signal anywhere, home, work etc.  Sim card tried in another phone doesn't work.

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Gareth_L
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Re: New sim card not working again!

Hello Paul20211

Sorry to hear this 

I am more than happy to take a look at this for you 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

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