on 21-01-2022 03:29
I had issues with my virgin phone keep switching to EE, I then lost all service and called for a new sim however there’s still no service on my phone and haven’t had service for a week now
on 21-01-2022 09:56
Hi Jayden, welcome to the community! Thank you for posting.
Sorry to hear of your mobile issues. Have you received the replacement SIM you mentioned?
All the best.
on 21-01-2022 13:21
Yes, I put the replacement sim in and it said it was activated but there’s no service
on 21-01-2022 13:29
Sorry to hear this @jayden7758.
Do you get any error code when inserting the sim? Have you tried the following link to see if it helps https://www.virginmedia.com/help/mobile/activate-virgin-mobile-sim ? Have you also tried using the sim in alternative devices?
Thanks,
on 21-01-2022 13:31
Thanks for the response
I did not receive an error message, I got a message saying my new sim is up and running and it does not work in other devices
on 21-01-2022 13:37
Just to clarify, were you asked to enter a pin into the device as seenhere https://www.virginmedia.com/help/mobile/activate-virgin-mobile-sim?
Thanks,
on 21-01-2022 13:38
I was never asked to enter a sim in no.
on 21-01-2022 13:44
Are you able to confirm what device you are entering the sim into?
Thanks,
on 21-01-2022 13:44
An iPhone XR
on 21-01-2022 13:55
Thank you for letting me know @jayden7758.
Have you tried rebooting your device and then turning airplane mode on and off to see if the issue persists?
Thanks,