No fix. I’ve spent endless amounts of time on the phone to support. They keep telling me “well your phone has always had a connection to the internet so we can’t do anything”. I don’t think they realise that you can always have a connection, doesn’t mean the connection resolves to anything. I’m taking my phone to apple on Thursday and going to get it in writing that it’s the carrier and then take that to abortion shop I’m the hope they terminate my contract. Best thing to do is to screenshot all the times you have connection but do have signal so you can do the same!
Thanks for the reply mate this is unreal... i have only been with them a week so think ill be moving back to BT where i never had a problem... should of stayed there i guess . my fault for wanting all services from one company .
Good luck with it mate keep us updated please..
You can just see this being a nightmare for them to sort out cos one moment it works then the next nothing but we cant be the only ppl with the new sim with iphones who have this issue..
i need to test this a bit more but i think putting phone in aeroplane mode for a moment then turning aeroplane mode off kicks the data back.
Shouldn't have to put your phone into plane mode or disable 4G. It should just work without faffing around. Like I said, get screenshots when you lose connection and then you can build up a case to get your contract terminated. I've been having issues since 8th Jan and had 3 different SIM cards. Apple have told me it's not the phone and like you, I have reset network settings, restored the phone as a new iPhone using iTunes and still have problems. I've put an EE SIM card in and it worked flawlessly. No one on the Virgin Forum team wants to take responsibility on this thread...Useless support!