New pin for voicemail messages

[gillian_bullion]

I have forgotten my pin to pick up my phone messages.  I am currently in Spain. 

You did send me a six digit number yesterday but I had trouble accessing 222. Now the pin you sent has expired. Please can i get a new pin. Thanks. 

[Kath_F]

Hi gillian_bullion, 

Thanks for your post and apologies to hear you're having an issue with accessing your Voicemail from Spain. 

We can certainly check this reset for you but in order to do that I will need to confirm some information with you. 

I have sent you a private message regarding this. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.

Thanks, 

[Kath_F]

Hi @gillian_bullion, 

Thanks for coming back to me so quickly on this one. I have reset the voicemail pin for you now and you'll receive your new PIN by SMS. You will need to reset this after receiving the SMS, by calling your voicemail. The following points are guidelines for setting up a new PIN:

• Not be purely repetitive,eg.7777
• Not sequenced up or down,eg.1234,4321
• The PIN cannot be a significant part of the Mobile number
• Virgin Mobile default PIN(7890) will not be allowed as a sequence
• New PIN's must be different from the previous PIN

If you have any further issues, pop back to me here and we can go from there 🙂 

Thanks, 

[Kath_F]

Hi gillian_bullion, 

Thanks for coming back to me via private message and confirming things are all resolved now. 

If you have any further issues, be sure to let us know. 

Take care.