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kenmar1
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New phone & sim

My present contract is ending and I have had a new phone delivered. When will I get the sim card for it ?

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Message 2 of 7
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Re: New phone & sim

Hi kenmar1,

 

Thank you for reaching out to us in our community, I am glad to hear you have your shiny new phone.

 

In regards to a new sim, we would only replace this if either it is the wrong size for the new phone or it is faulty, you would just use your current sim in the new phone.

 

Kind regards

 

Paul.

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kenmar1
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Message 3 of 7
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Re: New phone & sim

Thanks for the reply. The sim in my old phone is a Micro sim but the new one needs 2 Nano sims. My old contract only ends at the end of the month will I have to wait till then before I get the new ones? Thanks.
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teabag
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Message 4 of 7
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Re: New phone & sim

First check the SIM to see if it one of the 3 in 1 SIM's - you push out the middle of the Micro size to make it a Nano size.

If it's not, a replacement should have been sent out at the time you upgraded, as the SIM would be old enough (pre December 17) to be one of the old EE network run SIM's.

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BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only. Customer since 1993.
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Message 5 of 7
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Re: New phone & sim

Hi kenmar1,

 

Thank you for coming back to me, your current sim will convert into a micro you just need to push it out , you will see a serrated line on the sim, although your phone takes 2 sims we only supple one.

 

Kind regards

 

 

Paul.

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kenmar1
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Message 6 of 7
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Re: New phone & sim

Thank you very much for your replies..
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Re: New phone & sim

Hi kenmar1,

 

You are very welcome, If you have any further issues please do not hesitate to let us know.

 

Kind regards

 

Paul. 

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