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Emma1480
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New Sim, not receiving calls or text, can call and text out.

So I updated the new Sim I was sent from Virgin. 

I can make call, sent texts, use other functions but I cannot receive calls or receive texts. 

What can I do? It's pretty urgent as I am acting as a carer this week and really need to be able to receive calls :S Help! 

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BenMcr
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Re: New Sim, not receiving calls or text, can call and text out.

What did the letter say when you got the new SIM?

There are two types of changes over to the new SIMs. One of which says you have to text to get a date to change - if for some reason that isn't done or the SIM is swapped before it completes then incoming calls and texts won't work properly.

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I work for Virgin Media - but all opinions posted here are my own
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Emma1480
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Re: New Sim, not receiving calls or text, can call and text out.

The letter didn't ask me to call or "activate" 😞

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Martin_N
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Re: New Sim, not receiving calls or text, can call and text out.

Hi Emma1480,

 

Thank you for your post and welcome to the community. 

 

I'm sorry to hear about the issue you're having. Can you confirm did you port a number over to ourselves?

 

^Martin

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