New Sim card is not working

[Dionnezim88]

Hello

I have recently moved over to Virginia from Vodafone. I used a PAC code to move over my number.

When I put the new sim card from Virgin into my phone I cannot get messages or calls to my phone and a different phone number is showing up on my Virgin account

[Hayley_S]

Hello @Dionnezim88,

Welcome, thanks for posting.

I am sorry for the issue with your new SIM.

I will send you a private message so I can investigate this further, please look out for a purple envelope.

Many thanks,