New Sim card for electric gates

[janearens]

We have a sim card to work our electric gates.  Do we need to change over to the new sim card to make gates work?

[Serena_C]

Hi @janearens

Welcome back to our Community Help Forum 🙂

Thank you for making this post regarding your SIM and your electric gates. Can you please expand further from me - do you have a seperate SIM Card for the electric gates? Or have you received a new SIM card?

Kind regards,

Serena

[janearens]

We already have a sim in the gates but need to know if we have to change it to a new SIM card just sent to us

[Zach_R]

Hi @janearens,

Would you mind expanding on the situation for me? Is this a Virgin Mobile SIM card that you're referring to? These are only compatible and should only be used within a mobile device.

Thanks,
 

[janearens]

It’s a virgin SIM card and works with our electric gates.  It communicates with our mobile phones to open and close etc.  and has been working for two years already

[enlli]

Used many of these  The new SIM most likely is to facilitate the move off EE as the network provider and onto Vodafone so I would say it needs changing. As the old one worked there is no reason for the new one not to 

Check it works in a phone first as it may need activating

[Zach_R]

Hi @janearens,

Thank you for clarifying. If you've been sent a new SIM card then it would need activating before you begin to use it. You would need to activate it within 31 days of it being generated, or else it will deactivate permanently and we'll need to send out a new one to you.

To activate it, insert the new SIM card into your handset and it should process automatically for you. You can find more information here.

Let us know how you get on.

Thanks,