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New Sim - Same number?

PoacherR
Joining in

on ‎22-08-2021 13:50

Hi VM

Ayisha_B asked me to start a new thread.

@Libby11 posted yesterday.  I lost my mobile (under Virgin contract).  Ordered new phone and requested to keep same number.  Phone and Sim arrived, but is different number.  Yesterday Customer Services informed me that I can only keep my original number by changing provider.

Is this something you can help with?

Thanks

Paul

 

 

 

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enlli
Very Insightful Person
Very Insightful Person

on ‎22-08-2021 13:57

@Ayisha_B 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Robert_P
Forum Team
Forum Team

on ‎23-08-2021 14:11

Hello PoacherR

 

Sorry to hear of the problems with losing your mobile and the order for one causing issues with your existing SIM. I'm happy to take a closer look at this for you.

 

I will need some more details from you so will send you a Private Message, looking forward to your reply.

 

Rob

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