New Sim Card Not Working

[Splodge93]

Hi, 

I have had a replacement sim card sent to me following my phone being stolen last week. I have put the new sim into my new unlocked phone and it has not asked for the sim code (7890) to be entered at all. I have tried restarting my device multiple times and have waited 24 hours from first inserting the new sim like it said to and still nothing. 

I followed all the instructions that came with my replacement sim and it is immensely frustrating to know that they do not work. 

I have had issue after issue with even getting a replacement sim card and I am seriously ready to leave Virgin Mobile even though I have been with them for 15 years. 

[enlli]

The Virgin of 15 years ago is not the Virgin of today. The rot set in when Liberty Global took them over. Profits and shareholders first, customers last 

[Alex_RM]

Hi Splodge93,

Thanks for posting and sorry to hear you're having some issues with the SIM,

It sounds like it may not have been activated correctly, so I can take a closer look I've popped you over a private message (purple envelope, top right hand corner)

Alex_Rm

[Alex_RM]

Thanks for popping your details over via private message.

Glad I was able to resolve this 🙂

Alex_Rm