New Sim Card - No Service

[SaikGaming]

Hi All,

I have just tried putting my new Virgin Sim into my iPhone, it searches for a signal but then just has empty bars, as if there is no service. I cant make calls, text or use data. 

Settings-General-About recognizes it is a virgin sim, but says network none.

[Lee_R]

Thanks for posting SaikGaming.

I'm sorry you're having issues with using your Virgin Mobile service.  Can I ask if you've previously used another SIM in the handset?  Alternatively do you know if the Virgin Mobile SIM will work or not in another handset?

Regards

Lee_R

[SaikGaming]

Hi,

I have tested the sim and can confirm it is not working  in another device either.

[John_GS]

Hi SaikGaming,

Thanks for coming back to us.. The devices you've used, are they either Virgin Media phones or unlocked to any network?

Kind regards,

[SaikGaming]

They are regular unlocked devices bought direct from the manufacturer.

[John_GS]

Can you factory reset the device for me and then try the SIM again?

Kind regards,

[SaikGaming]

Hello,

I have tried resetting my iPhone, but the sim still will not work. I have also tried the sim in a Android 10 device, factory reset, and it doesn't work there either.

[John_GS · Accepted solution]

Hi SaikGaming

Thanks for posting. My apologies about the SIM issue. Sounds like a new SIM is needed. I'll PM you now so I can get some details.

Kind regards,

[Dragon63]

Hi, 

I have just swapped my SIM card as requested by Virgin and after putting it in it's saying 'No SIM card No service' yet when I ask for help EVERY phone is listed but not mine - Experia Z.  I think it's the case of inserting the card incorrectly but I'm unable to find out HOW to insert it

[Martin_N]

Hi Dragon63,

Thank you for your post. 

Can I confirm has the sim card been activated?

^Martin