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lauren93
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New SIM not working

I've seen lots of people posting the same question. I was randomly send a new purple SIM card but when I put it into my iPhone it says it's not supported? My phone has always been locked to virgin so I'm don't see why the new SIM isn't working?

Also... ever since I put the new SIM in my old one is now not working?! I've seen other people say they had to pay to get their phone unlocked which I'm not doing!!

I'm now stuck without a phone.

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Tracey221
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Re: New SIM not working

Same here, also an iphone, I'll be cancelling if it involves any costs.

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Re: New SIM not working

Hi there Lauren and Tracey, thank you for your post.

 

Have you been able to restore your handset through iTunes? 

 

Nathan B

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enlli
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Re: New SIM not working


@Nathan_Bwrote:

Hi there Lauren and Tracey, thank you for your post.

 

Have you been able to restore your handset through iTunes? 

 

Nathan B


Well that's going to work a treat if the phones are locked to the Old EE system used by Virgin which sounds like they are. 
Unlock requests need to go in this thread http://community.virginmedia.com/t5/Virgin-Mobile/iPhone-unlock-request/td-p/3621737

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lauren93
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Re: New SIM not working

Hi, How do you do that?
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Re: New SIM not working

Hi Lauren93,

 

If you click on the link and follow the post that will advise how to get the unlock code. ^Martin