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New SIM issue

andrewmoulton4
Joining in

Received a new SIM today after my son lost his phone, popped it in and now 7 hrs later still saying 'calls to this number are not currently being connected' am I missing a step somewhere cause the literature just said I'd receive a text, which I haven't 

1 REPLY 1

Paul_DN
Forum Team
Forum Team

Hi Andrew,

Thank you for reaching out to us in our community and welcome, sorry to hear your Sons replacement Sim isn't working, sounds like it may need activating, so I can help I will send you an invite into a private chat, once received please click on the purple envelope to accept.

Regards

Paul.