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hugo15
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New SIM - code not accepted

Hello

I'm trying to help my elderly mother with her SIM swap. She has an old Nokia, I think it might be a Nokia 2220.

She has tried the code supplied but it just says "code error" when she enters it. She has contacted Virgin Customer Support but struggled to make any progress. I have tried on chat but got cut off.

Please can someone from Virgin help me sort this out.

Many Thanks

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enlli
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Re: New SIM - code not accepted

There is a specific method to enter unlock codes. If the code supplied is correct then this should work

Remove SIM card
Type in #pw+CODE+7#.
If +7# does not work use +1#

1. To show p in the phones display - just press * three times within two seconds.

2. To show w in the phones display - just press * four times within two seconds.

3. To show + in the phones display - just press * twice within two seconds.

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