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DavidJ63
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New SIM cards took weeks to arrive

Hi Guys,

I ordered 2 new SIM cards for myself and my better half on the 29/05/2019 and then re-ordered them again on the 6/6/2019 has they had failed to arrive.

They have only arrived today 17/06/2019 yet I was billed for the SIMs on the 29/05/2019.

As I have already paid in advance is there any way that I could be credited for the 19 days that they took to arrive?

Appreciate your time

David

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Forum Team
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Re: New SIM cards took weeks to arrive

Hi DavidJ63, 

I'm really sorry for the time it took for your new SIM cards to arrive, I can appreciate this ins't ideal. 

I can certainly have a look into this and see if any credits can be applied to cover the time it took to arrive. 

I'll pop you a personal message now and we'll take things from there. 

I look forward to hearing back from you soon. 

Thanks 

Emma_C - Forum Team
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DavidJ63
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Re: New SIM cards took weeks to arrive

Hi Emma,

Sorry to bother you again but I've made a bit of a boo boo!

I thought we had 30 days from when the SIMs arrive to activate them, but I'm guessing it was 30 days from the dispatch date as I've just popped a SIM in my phone and it showing emergency calls only!

Any help with this is appreciated.

Many thanks

DavidJ63

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