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New SIM card, cannot receive a call

patdaniol
Joining in

Hello, 

 

I have a problem with my phone after using new Virgin Mobile SIM card (Dubai, UAE). I am not able to receive any call (number not valid), but I am able to call someone else. It's a big problem for me, so could you please help? I've restarted my phone (iPhone 12), no problems with the signal.

 

Thanks and regards,

Patrycja

3 REPLIES 3

LittleMick73
Superstar
Hi you need to contact virgin mobile on 789 they will be able to sort it. Regards Micky

enlli
Very Insightful Person
Very Insightful Person

Try

Settings > Mobile Data > Sim applications
Select SIM Applications
Select Roaming
Select Select mode
Select National - you are done, go back to Home screen
**

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Travis_M
Forum Team
Forum Team

Hi @patdaniol

 

Thanks for posting on our community forum!

 

How are you getting on after trying the above from enlli - this should sort that issue out for you 🙂

 

Please do keep us updated

 

Regards

 

 

Travis_M
Forum Team

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