New SIM can't receive calls or texts

[LouiseHalpin]

Hi. Good morning. My new SIM was activated yesterday and number ported over. However I am unable to receive calls and texts. I can make calls and send texts and have data. I have tried the SIM in another phone and it is the same issue. I have done everything to try to fix this including one of your agents who said he rebooted my SIM yesterday. Thank you.

[Lee_R]

Hi @LouiseHalpin thanks for posting and welcome to our community. 

I am sorry to hear you're unable to receive calls and text messages.  I want to help you resolve this.  I am going to send you a private message.

Regards

Lee_R