Menu
Reply
Highlighted
  • 4
  • 0
  • 0
Joining in
108 Views
Message 1 of 2
Flag for a moderator

New SIM Problem

So having just received Virgin's change your sim in the next 7 days or else letter I follow the instructions:

1. Backup Phone (done that OK)

2. Text SWITCH to 789225 to find out the date your new SIM will activate (usually next working day)............Did that last night (Monday) at 20:20 and receive

"OK we've received your request to switch your number. When we've got that planned in, we'll send you a quick text to confirm."

Its now 19:05 Tuesday and still no reply from Virgin!!!........Virgin tell me I won't be able to make calls after 7 days. So are they gonna bother to respond?

0 Kudos
Reply
Highlighted
  • 6.58K
  • 413
  • 419
Forum Team
Forum Team
39 Views
Message 2 of 2
Flag for a moderator

Re: New SIM Problem

Hi Seatrout, 

Really sorry that your SIM hasn't activated like it should, this isn't good. 

We can certainly have a look and push things along if needed. 

I'm going to pop you a message now to grab some details and we'll take it from there. 

Thanks. 

Emma_C - Forum Team
0 Kudos
Reply