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New Replacement SIM Card - Unlock Code not Working


I've got an old Samsung S2 with a Virgin PAYG SIM. I was recently sent a replacement SIM by Virgin but cannot get the network unlock code to work getting the error "network unlock request unsuccessful". I had to request the code from Virgin which took about 2 weeks 😞

I think the phone maybe locked to EE but worked with the old/current Virgin SIM but not the new one. The phone was originally from T-Mobile who were taken over by EE, I've looked at my EE account but there is no record of this phone there, how do I get the phone unlocked, if this is the problem?

Thank you



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Re: New Replacement SIM Card - Unlock Code not Working

Hi Marshally, 

Thanks for your post and welcome to our community. 

Very sorry that your're having trouble getting the unlocking code for your Samsung S2, we're keen to help from here. 

I'll need to have a look at the account and grab some details including the IMEI, so I can do this I'll need to pop you a personal message, 

I'll do this now and we'll take it from there 🙂

Emma_C - Forum Team