New Phone upgrade with nee SIM 0- doesnt allow for calls oir messages

[damiant]

Can someone help please?  Its been a nightmare for start to finish.  

Also, when did you stop sending headphones with Mobiles and a totally useless, out of the box "lightening" cable???

Thanks

D

[enlli]

All new Apple phones come with a charging cable and that is it. Nothing to do with Virgin.

Samsung have just gone down the same route.

Does your old SIM still work?

[damiant · Accepted solution]

Thanks for quick response, the equipment comment was intended as a moan at the Vendors not at the Virgin a like.


Yes old one works, new one never kicked in...

[enlli]

Usually upgrades use the old SIM unless there is a reason like moving to 5G. 

If that is the case you need to contact them or wait (maybe a while) for one of the team to get to you here.

[damiant]

Thanks for help, Its an 11 so I dont think 5G capable?  They were insistent that a new SIM was sent out though..

[damiant]

Still cant call out or text with either SIM.  Sending whole thing back.  Waste of Time.

[newapollo]

Hi damiant,

I've just checked and the iPhone 11 isn't capable of 5G