on 18-02-2023 18:46
I’ve changed my package and received an O2 sim as part of that. If I switch the sim into my phone will I end up still paying for the old SIM card? I’m just kind of confused as their is the option to switch to your current number but I don’t want to end up paying for both.
on 18-02-2023 20:13
If you get a PAC code off Virgin and give it to O2 your number will move across and you Virgin phone account will close.
https://community.o2.co.uk/t5/Welcome-News/Migration-amp-porting-into-O2/m-p/1236062#M31218
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on 19-02-2023 10:08
Hey Violetbunny1,
Welcome to the community and thanks for taking the time to post here on the forums.
Have you tried to obtain your pac as enli suggested?
Kind Regards,
Steven_L
on 19-02-2023 20:10
The thing is I got the o2 sum from virgin media which is what is confusing me!
on 19-02-2023 20:14
For a while yet O2 accounts and Virgin accounts run separately. So you still need to go through the PAC proceedure
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on 20-02-2023 08:32
Thank you to @enlli for their advise and for clarifying this for us, have you since been able to request the PAC to move the number across @Violetbunny1?
Thanks again
on 22-02-2023 13:21
on 22-02-2023 13:44
Hi Freeair,
Thanks for joining in on this thread about switching from Virgin Mobile over to O2, I am sorry you're a little frustrated with how the process is at the moment.
I have some further information here about moving over from ourselves to O2 via the Volt process 👉 Keeping Your Number With Volt
I believe it'll help explain the process and answer any questions you have 🙂
Please let us know how it goes over the next 24 hours.
Thanks,
Megan_L