I too am having this issue. New sim, new phone. Everything working except the data. I've set up the APN as per the helpful instructions on this thread, but with no joy. I've also had a useless conversation with Customer "Service". Anyone else out there got any ideas until I get into a virgin shop?
1. Had a Virgin Mobile SIM card in my old Galaxy Note 2. Worked fine (3G only).
2. Galaxy Note 2 died. Put SIM card in new, generic Android phone (Blackview BV7000 Pro). 3G worked fine.
3. Switched to 4G. Got a new SIM card, put that in my Blackview phone. 4G worked fine.
4. Got sold a cheaper package by Virgin. Got a new SIM card. Can't get mobile data at all, and APN vanishes whenever I try to change the MNC from 38 to 30.
Tried the factory reset - no joy. Tried phoning customer support ("it must be the phone"). Tried the combinations of APN settings earlier in this thread (change MNC - APN vanishes. Don't change MNC - no data).
Any idea how I can get in touch with UK technical support? Now over a month with no data!
i have a similar problem with my sim. i got sent out a purple 4G sim, im on a rolling 30 day contract. i put in the settings Virgin sent me via text, tried them and they didnt work. i restarted my phone and it connected when it re booted the mobile data kicked in (however when the phone started up i had no signal it took about 15 seconds for the signal to kick in). turned the data off, then about an hour later turned it back on again, didnt work. left it on for about 4 hours, nothing came up, couldnt get mobile data. switched the phone off and back on, and it worked. i cant keep turning my phone off and on when i need mobile data, so am i missing something i should be doing? any help would be appreciated. i have phoned up 789 numerous times, but all they do is send me new apn settings. it was fine on the red sims, but since i have had the 4g purple ones its been a nightmare. its been like this for over 2 weeks now.