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pbarrett
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Message 51 of 98
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Re: New 4G SIM, But No Data Connection

I have the same problem. Been onto customer services a few times and can't be bothered anymore.if somebody from VM wants to pm me, please do so. My apn settings are correct and everything is switched on. I think I need a new sim, as been like it since I moved from 3g PAYG to 4g contract
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Exorcist74
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Message 52 of 98
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Re: New 4G SIM, But No Data Connection

I had the same problem.. Phone VM and spoke to a nice lady who said there was a fault with the sim's card so she said she send a new one out .. receive it 2day later put it in my phone  and this worked perfect, this was 5days ago..  so phone VM and ask them for a new card.....

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pbarrett
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Message 53 of 98
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Re: New 4G SIM, But No Data Connection

Yeah. Will do. It must be that. If it works, I'll post back.
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pbarrett
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Message 54 of 98
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Re: New 4G SIM, But No Data Connection

Oh well. New Sim activated and still no mobile data. IPhone 5s. Any other ideas everybody. Everything is configured. No wonder I prefer Sony Androids.
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grahamking
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Message 55 of 98
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Re: New 4G SIM, But No Data Connection

I had this problem last year when I switched to a 4G plan.  If I remember rightly, they fobbed me off a bit over the phone, but I posted on here about it and got a member of a seemingly very capable team call me that evening and fixed it literally within about 10 minutes.  I think they reset my data connection at their end or something (can’t claim to know all the ins and outs!).

 

Hope it gets fixed soon.

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Exorcist74
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Message 56 of 98
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Re: New 4G SIM, But No Data Connection

can you post your access point name settings so I can check them against my settings for you
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pbarrett
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Message 57 of 98
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Re: New 4G SIM, But No Data Connection

I will do later, but from memory it's set to goto.virginmobile.uk. I've also checked against another iPhone and it seems to be the same.
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Exorcist74
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Message 58 of 98
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Re: New 4G SIM, But No Data Connection

here is mine   Android 4.0.4  but the settings should be the same  Smiley HappyAPN_20**:**:**:**:**:**.jpgAPN _20**:**:**:**:**:**.jpg

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pbarrett
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Message 59 of 98
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Re: New 4G SIM, But No Data Connection

Thanks for that. IPhone pages are slightly different, but the settings that are there, are the same. The quest continues... :-(
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pbarrett
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Message 60 of 98
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Re: New 4G SIM, But No Data Connection

I have finally managed to get the mobile data working on my sons iPhone. It was something to do with the Onavo data monitor profile. I removed the profile, but kept the app on the phone with it running.

All sorted now. Thanks for all assistance given. Lesson learnt 🙄☺️

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