Hi, I have just changed my phone from a moto g5s to a blackberry keyONE. When I swapped over my virgin 4g sim I noticed I wasn't on 4g or any network. Managed to put in the apn settings manually and I get 4g now.
When I checked my network connection I could not access virgin mobile as it is forbidden. I could however connect to EE. I now note I have virgin (current) and I can connect to it. Still cannot access virgin mobile. Do I require settings sent from virgin to my new phone? The virgin mobile app also seems to give different info re my data from my mobile account?