Network problems

[Tomgraham89]

Since yesterday about 1pm my mobile Internet has gone from 5g/4g to h+ and its really slow when it jumps to 4g it crashes the connection and I have to switch between airplane mode to get it back to h+ 

From this morning it's sometimes says emergency calls only but I can make a phone call and it goes back to virgin 

[enlli]

Have you tried here

https://www.vodafone.co.uk/network/status-checker

[Martin_N]

Hi Tomgraham89,

Thank you for your post. I'm very sorry to hear about the issue with your Mobile service. 

I have attempted to locate your account to look into this but have been unsuccessful. 

Have you been able to check the status checker provided by enlli?

^Martin

[Tomgraham89]

Yeah I've checked services and everything is good

[Tomgraham89]

Sorry its my mother's account 

I'm trying to sort it for her 

[Martin_N]

That's okay Tomgraham89. 

Thank you for that letting us know about the checker. 

To be able to look into this further, I will need to access the account. 

If I private message you to get information for the account, would you be able to pass data protection?

^Martin

[Tomgraham89]

Yes I will thank you

[Martin_N]

Thank you for that. I will send you a private message now. 

^Martin