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rgmobile
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Network key requested

I've been asked to insert a new sim, but when I do the mobile asks for Network Key and will only take 999 calls meanwhile. 3 calls to help centre have failed to provide network key required

Can anyone help or do I need to move to another supplier?

Phone is Alcatel VM621i

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Re: Network key requested

Hi Rgmobile, 

Thanks for your post and welcome to our community. 

Really sorry you're having this issue. 

Is the handset one of ours? 

Is the SIM a different color to the previous SIM card you've had? 

What have the team advised when you've called? 

Emma_C - Forum Team
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rgmobile
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Re: Network key requested

Yes, the handset was purchased from Virgin

Yes, the new sim card has a purple back, the original one was all red

Three advisers had no answer. I asked to be escalated to a supervisor. Two said no supervisor was available, third promised to ring back but no call has arrived

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Helpful Answer

Re: Network key requested

Thanks. 

I'm keen to have a closer look so I'm going to pop you a personal message and we'll take it from there. 

:) 

Emma_C - Forum Team
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Paulaz
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Re: Network key requested

I'm having exactly the same problem!
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