Menu
Reply
gem4dyce
  • 2
  • 0
  • 0
Joining in
183 Views
Message 1 of 4
Flag for a moderator

Network coverage

My mobile phone signal is very poor in my house. When checking coverage it says it’s good but it is so poor that my phone always cuts off. Is there anything I can do to help this or do I just simply change networks?!

0 Kudos
Reply
enlli
  • 6.58K
  • 1.04K
  • 1.83K
Very Insightful Person
Very Insightful Person
165 Views
Message 2 of 4
Flag for a moderator
Helpful Answer

Re: Network coverage

Have a look at the OFCOM checker. 

You will have to use EE but take into consideration that Virgin have no 800MHz 4G which works better indoors.

Also, if there is a problem with calls, these go over 3G on Virgin so switch 4G off.

https://checker.ofcom.org.uk/mobile-coverage

 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

gem4dyce
  • 2
  • 0
  • 0
Joining in
149 Views
Message 3 of 4
Flag for a moderator

Re: Network coverage

Thank you. I used the Ofcom checker, but Virgin doesn’t show up at all? I don’t quite understand when you said I’ll have to use EE? Does my Virgin use the EE when Virgin isn’t available? 
I have turned my 4G off so will see if this helps. 
Thank you for responding and giving me something to try.

0 Kudos
Reply
enlli
  • 6.58K
  • 1.04K
  • 1.83K
Very Insightful Person
Very Insightful Person
144 Views
Message 4 of 4
Flag for a moderator
Helpful Answer

Re: Network coverage

Virgin don't have a network of masts. They presently get their signal from EE 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks