My partner is in Guernsey for a week. She is unable to access a network, and cannot send or receive calls and texts, and mobile data is unavailable. She has roaming on and International call barring off. Is this a sim issue, or a location where a Virgin Mobile contract is a waste of time and space?
Hi omnescient, thanks for the mesage. I am sorry to hear that there is issues connecting to the network overseas. Can you check if the sim works in another handset, do a network search and check the network settings via the online account. If the roaming is showing as active there is is the same as what we check when you call.