on 20-07-2021 16:31
My partner is in Guernsey for a week. She is unable to access a network, and cannot send or receive calls and texts, and mobile data is unavailable. She has roaming on and International call barring off. Is this a sim issue, or a location where a Virgin Mobile contract is a waste of time and space?
on 20-07-2021 17:02
The Channel Isles and the Isle of Man seem to present particular problems to Virgin Mobile. I don't remember seeing a solution.
As roaming is not free male sure there is not a spending cap on the account
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 20-07-2021 18:03
on 20-07-2021 18:26
Or in future pick a 30 day SIM up before you go. VOXI works and at present the C.I. are included in roam like home
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 21-07-2021 19:33
Hi omnescient, thanks for the mesage. I am sorry to hear that there is issues connecting to the network overseas. Can you check if the sim works in another handset, do a network search and check the network settings via the online account. If the roaming is showing as active there is is the same as what we check when you call.
Please try the above and let us know the outcome.
- Chris