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pcheszzy
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Network abroad

I am currently on holiday in Australia and my virgin mobile won't work. It only has emergency calls only. 

I can access WiFi but calls and texts aren't available. I have tried taking the sim card out and restarting it. I have taken roaming off if that is anything to do with it

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Re: Network abroad

Hi pcheszzy,

Thanks for your post. Very sorry to hear you are having trouble with this. 

Did you speak to the team to turn on your roaming before you went away?

If you haven't, you can go onto your online account here:  virg.in/myVM   and check this is turned on.

I would also recommend doing a manual network search on your handset, you may need to check more than one network as we don't have an agreement with all international networks.

Regards

Lindsey_C Forums Team

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