on 15-02-2022 19:51
I am a monthly contract user with Virgin mobile and have an iPhone 13 and I'm currently travelling abroad in Malaysia. I need to temporarily swap sims and use a local sim card here except that the phone is locked. The local carrier informed me that I needed to contact VM in order to have the phone unlocked. I have my IMEI number, how can I go about this? Thanks
on 16-02-2022 22:04
A mystery as the phone did not come from Virgin, and there is no way they would have locked it.
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on 17-02-2022 10:08
Hello yclee
Thanks for your post
I can see on your post you've mentioned this was replaced by what I can only assume is your bank insurance.
We would not hold any records of that phone as this was replaced by a 3rd party.
I would advise you best to contact the people who have replaced this for them to be able to help with unlocking your handset.
Gareth_L
on 17-02-2022 18:05
Thanks for the advice, yeah it sounds like the bank is my next course of action here. Unfortunately they're not particularly adept at dealing with this kind of scenario. Oh well, thanks anyway.
on 07-04-2022 23:27