on 15-02-2022 19:51
I am a monthly contract user with Virgin mobile and have an iPhone 13 and I'm currently travelling abroad in Malaysia. I need to temporarily swap sims and use a local sim card here except that the phone is locked. The local carrier informed me that I needed to contact VM in order to have the phone unlocked. I have my IMEI number, how can I go about this? Thanks
on 15-02-2022 20:03
Virgin have not locked iPhones for the last 6 years at least. At one time Apple locked them to the first SIM inserted but even that was done away with some years back and certainly does not apply to the 13.
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on 15-02-2022 20:09
Could there be another reason for why my phone is not taking a foreign sim card? All signs seem to suggest that the phone is carrier locked. I know that Apple don't lock iPhones either.
on 15-02-2022 21:32
For reference, here's the error I see on the phone:
on 15-02-2022 21:42
Must admit I'm not up on iPhones
Try this
Settings, General, About , Carrier Lock
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on 15-02-2022 22:18
Can someone from Virgin Media directly PM me so I can send my IMEI number so they can check whether it's locked or something.
on 16-02-2022 08:48
Hi yclee,
Thanks for posting and welcome back to the community!
From our side we wouldn't lock any of our recent devices.
Can I ask whether you purchased the handset from ourselves?
Thanks,
on 16-02-2022 19:36
Thanks for getting back to me. It was a replacement mobile phone from Lloyds insurance. I assumed it was locked by Virgin as that is the sim i'm currently using in the device but it sounds like this might not be the case
on 16-02-2022 19:50
What did going to Settings >General > About > Carrier Lock actually return?
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on 16-02-2022 21:15