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SteveW117
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Message 1 of 8
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Need a Nano SIM!

Hi Virgin,

I have an old (2013?) Micro SIM card which does not seem to be the "pop out" type. I need a Nano SIM for my new handset. Can I get one, keeping my current phone number? Please advise!

Cheers,
Steve

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Superuser
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Message 2 of 8
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Re: Need a Nano SIM!

Just need to request one from 789. They will send you the triple push out ones.

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SteveW117
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Re: Need a Nano SIM!

Thanks, the 789 voice suggested I use their text service so now waiting for a reply. Forum -> Phone -> Text....Nano SIM?? Hope I get sorted soon.

BTW is it free to get a replacement SIM?

Thanks again!

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Superuser
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Re: Need a Nano SIM!

Its free.

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SteveW117
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Message 5 of 8
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Re: Need a Nano SIM!

Thanks for the very quick replies...I still haven't had a text response from Virgin to my query. Should I wait longer or try to talk to somebody via 789?

It's a pity you can't just order these online!

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Forum Team
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Re: Need a Nano SIM!

Hi SteveW117,

 

Thank you for your post. 

 

Have you been able to order a replacement sim?

 

^Martin

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SteveW117
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Message 7 of 8
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Re: Need a Nano SIM!

Yes, thanks - the 789 person sorted me out and the SIM arrived next day. All working now. :-)

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Forum Team
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Re: Need a Nano SIM!

Glad to hear it is sorted.

 

^Martin

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