Still my problem persists, twice today i've had customers say they have called my phone and it goes straight to engaged tone with no option for voicemail. I receive no notification on the phone that anyone has tried to call.
When will this be sorted? For weeks now i have had to suffer this inconvenience - if Virgin cant provide me with adequate service, release me from my contract and i'll go elsewhere.
Apologies for the delay in responding to your post. If you change your network setting to 3G does this stop the problem?
@enlli is correct, some handsets aren't automatically switching the network between 4G to 3G/2G and if there is a signal issue in the area, this could also cause calls to go straight to voicemail as well.
I will also send you a private message asking for more details so that I can check your network and settings. Just click on the envelope icon at the top of this page.
I have resorted to switching my phone to 3G which is crazy. I believe Virgin has something seriously wrong with the network and the handover of 4G to 3G calls. When at work, my phone switches from 4G to 3G when a call is incoming, but the call still goes to voicemail.
I have to agree, I’m absolutely dumbfounded how difficult it’s been since switching to Virgin. The current support being offered by Terri_P is the last option I’ll try before taking Virgin to the obundasman to allow me out of the contract. Never ever have I had issues being able to receive a call.
Try setting the number of rings before the phone diverts to voicemail. Make it 30 seconds and see what happens
Let us know if it works
Enter this code into your phone:**61*+447953222222**30#
Press the call or answer key - your phone will do the rest
This will mean that your phone rings for 30 seconds before diverting to voicemail. You can alter this to ring for 5, 10, 15, 20 or 25 seconds by replacing**30#with your choice of seconds. E.g. enter**15#if you want it to ring for 15 seconds. The most you can extend it to is 30 seconds.