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My new SIM card never arrived at my house after joining Virgin Media

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AdamBarnard
Joining in

on ‎06-07-2021 08:32

Bought an Oomph package with broadband landline and a mobile sim. Wifi hub arrived fine and has been setup for a week now, but no mobile SIM has arrived! I've not found a section on this in the troubleshooting/help area of the Virgin website. Please help!

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Ashleigh_C
Forum Team
Forum Team

on ‎07-07-2021 08:49

Hi there @AdamBarnard

 

Thank you so much for your first post to our Community Forums and welcome to the team! It's great to have you here! 

 

I am so sorry to hear your SIM card has not arrived! I'd be more than happy to take a look into this for you. I''m going to send you a PM so we can get something sorted.

 

Please keep an eye out for the purple envelope in the top right corner of your profile alerting you to a new message. 

See where this Helpful Answer was posted

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Ashleigh_C
Forum Team
Forum Team

on ‎07-07-2021 08:49

Hi there @AdamBarnard

 

Thank you so much for your first post to our Community Forums and welcome to the team! It's great to have you here! 

 

I am so sorry to hear your SIM card has not arrived! I'd be more than happy to take a look into this for you. I''m going to send you a PM so we can get something sorted.

 

Please keep an eye out for the purple envelope in the top right corner of your profile alerting you to a new message. 

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