My iphone is now showing a not activated message and showing No Service, so cannot make calls

[cook42]

I have just changed to Virgin on a monthly Sim only package and successfully changed my number over to the new SIM last Monday and all worked great until Sunday when I could no longer get any service and my iphone keeps saying not activated and needing to contact service provider.

I have tried restarting the phone, but this did not help.

I cannot phone 789 for help, since no service, so thought I would try here.

[Martin_N]

Hi cook42,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the issue you're having with your service. 

I have been able to locate your account and do wish to help try and resolve this for you. 

What I will do is private message you so we can go through some tests.

^Martin