Moving from Virgin Media EE to Virgin Media Vodafone

[munrobasher]

Some clarity on timing, process and legal position. In our local town, we're aware that VM are moving away from EE to Vodafone first and then probably O2 in the future.

Both networks are very poor in our town. Questions:

1. What are the timelines for this? I've read end 21/Jan 22 which is now...
2. Do we get advance notice of when this switch will occur?
3. Do we need to use a new SIM?
4. Are we able to cancel the contract because of this change?

Cheers, Rob.

[BenMcr]

Virgin Media have offered WiFi Calling since early 2020.

It works on most recent iPhones, but due to the way Android works has less support in firmware across those devices.

https://www.virginmedia.com/help/mobile/wifi-and-4g-calling

If you're on the Vodafone radio network you also get VoLTE / 4G Calling on supported devices.

[Lee_R]

Hi @munrobasher, thanks for getting back to us.

Thanks for confirming your resolution.  I wish you the very best of luck for the future.

Regards

Lee_R

[Alexcon3]

Hello, 

After speaking to a CMS operator for virgin they advised me that Virgin customer numbers will be randomly switched to virgin network without any notice as it's a computer auto generated system. They will then switch over to O2 networks. 

This is actually very annoying as I have no signal for Vodafone or O2. 

Virgin said there is nothing they can do as they also have no access to Vodafone systems for at least 18 months.

Virgin released my PUK code free of charge with no cancellation fees due to me having no signal. 

Hope this helps anyone with questions 

[Kain_W]

Hi Alexcon3, 

Thanks for posting and welcome to the community!

Sorry to see you're facing issues. 

Our SIM's would still be operating on Vodafone or EE for the foreseeable however our Volt customers would then be on the O2 network.

Apologies for the confusion,